About Connectex
Vendor-Neutral Technology Advisor for Austin Small Business
Mark Polanco, founder of Connectex Solutions and technology adviser with AppDirect. 20+ years across telecom, sales leadership, and technical operations — helping businesses across the country make smarter decisions about IT, cloud, and connectivity.
Mark Polanco
Founder, Connectex Solutions · Austin, TX
About Mark
As a technology adviser with AppDirect and founder of Connectex Solutions, I help businesses cut through complexity and make smarter decisions about cloud services, connectivity, and digital transformation. With more than two decades of experience across telecom, sales leadership, and technical operations, I’ve built a reputation for solving problems that others can’t — the messy, cross-functional challenges that sit at the intersection of people, process, and technology.
My approach is simple: understand the real issue, design a practical solution, and deliver world-class service from start to finish. Whether it’s optimizing communication platforms, improving customer experience, or guiding companies through AppDirect’s marketplace and subscription commerce ecosystem, I bring a hands-on, analytical approach that turns obstacles into opportunities.
I live in Central Texas with my wife, our three amazing kids, and our enthusiastic labradoodle who is convinced she’s the fourth child. When I’m not helping businesses build smarter, more connected operations, you’ll find me enjoying family time, exploring the Hill Country, or diving into new ways technology can make life and work better.
Eight technology categories. One trusted adviser.
Through AppDirect’s ecosystem, Connectex Solutions gives businesses access to eight essential technology pillars — with a single point of contact who can advise, source, and coordinate across all of them.
Cloud & SaaS Solutions
Productivity, collaboration, and industry‑specific applications
Connectivity Services
Fiber, broadband, wireless backup, and advanced networking
Mobility & Wireless
Business wireless plans, devices, and IoT connectivity
Unified Communications (UCaaS)
Cloud phone systems, messaging, and collaboration tools
Contact Center (CCaaS)
Customer experience platforms that elevate service and analytics
Security & Cyber Defense
Identity, endpoint, email, and threat protection
Infrastructure & Hosting (IaaS)
Cloud infrastructure, storage, backup, and DR solutions
Managed Services
Outsourced IT support, monitoring, and ongoing technology management
How we work
Vendor-neutral, always
Connectex earns commissions from vendors — which means we only win when you adopt the right solution and stay happy. There’s no incentive to oversell or lock you in.
One trusted partner, nationwide reach
Based in Austin with carrier-level partnerships spanning the entire country. You get someone invested in your outcome who can access the same solutions as any national firm.
Plain language, not tech jargon
Mark translates complex technology decisions into business terms. The goal is always the same: what’s the right solution for your business, at the right price?
Ready to work with a vendor-neutral advisor?
We start with a free vulnerability scan of your domain. No commitment, no sales pitch — just data about where you stand.